You are reading the article Sap Sd – Return Order, Free Of Charge &Amp; Subsequent Delivery updated in September 2023 on the website Cersearch.com. We hope that the information we have shared is helpful to you. If you find the content interesting and meaningful, please share it with your friends and continue to follow and support us for the latest updates. Suggested October 2023 Sap Sd – Return Order, Free Of Charge &Amp; Subsequent Delivery
What is a Return?Return is where a customer is not satisfied with the product or the deliverable, & businesses need to create a return the good, based on customer return request.
What is Free of Charge Delivery?Free of Charge Delivery is where the customer is not charged for shipping. This order type is generally used for sending free sample to customers.
What is Subsequent Delivery?Subsequent Deliver is when a customer receives lesser number of goods than that ordered, or if the goods have been damaged in the shipment, businesses provide free-of-charge subsequent delivery of goods.
What to do when a customer raises return request?Sales Department may take any one of the following actions during the return process.
Approve the complaint and create a credit memo. This is done when customer wants refund for the goods. The system creates credit memo to customer with reference to sales order.
Approve the complaint, and implement a free of charge subsequent delivery of the disputed goods. This is done when customer want to replace the goods owing to shortfall in delivery or damage in shipment or any other legitimate reasons.
Reject the complaint if complaint is not valid. For example, customer makes a complaint on wrong data.
How to Create Return OrderSales Department can create return order by T-code VA01. Return order can be created with reference to sales order or billing documents.
Step 1)
Enter T-code VA01 in command field.
Enter Order Type RE(Returns).
Enter Sales Area data in Organizational Data Block.
Step 2)
Enter Sales order # reference for return order.
Step 3)
Enter PO number.
Enter PO date.
Enter Order reason .
Enter Ordered Quantity.
Step 4)
How to create Return Delivery DocumentIn order to receive returned goods from customer, Sales department creates return order. Based on return order, return delivery document is created. Return delivery document is created using T-code VL01N. Standard return delivery document type is LR. When return delivery document is created,Logistic departments receives the returned product.
Step 1)
Enter T-code VL01N in command field.
Enter Shipping Point.
Enter Delivery Type LR(Return Delivery).
Press Enter Button.
Step 2)
Enter Return Delivery Quantity.
Step 3)
A message “Return delivery 840000 has been saved” displayed.
How to create Free of Charge DeliveryFree of charge delivery process creates a non-billed sales order .E.g. If some product is shipped for free sample to customer, free of charge delivery is carried out. This document is not relevant for billing because the customer is not billed for the free of charge delivery.
Step 1)
Enter T-code VA01 in command field.
Enter Order type FD(Delivery Free of Charge).
Enter Sales area data in Organizational block.
Step 2)
Enter Sales order no. for references.
Step 3)
Enter Sold-To party / Ship-To Party.
Enter Order Reason.
Step 4)
How to create Subsequent DeliveryOnce return process takes place, customer may request
Good replacement
Refund.
When customer chooses replacement option, then subsequent sales order is created. If customer chooses refund option, then money can be refunded to customer by credit memo.
Step 1)
Enter T-code VA01.
Enter Order Type SDF .
Enter Sales Area data in Organizational Data.
Step 2)
Enter Sales Order no. for references.
Step 3)
Enter Order Reason.
Enter Order Quantity for which we create Subsequent Delivery free of charge.
Button.
A message Subs. Dlv. Free of Ch. 12355 has been saved” displayed.
You're reading Sap Sd – Return Order, Free Of Charge &Amp; Subsequent Delivery
Update the detailed information about Sap Sd – Return Order, Free Of Charge &Amp; Subsequent Delivery on the Cersearch.com website. We hope the article's content will meet your needs, and we will regularly update the information to provide you with the fastest and most accurate information. Have a great day!