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Your credentials did not work in Remote Desktop

The issue is probably caused due to the Windows security policies or the username might have been changed recently. The latter is especially true when you reinstall Windows and enter a new username. The credentials for the Windows Remote Desktop connection do not change automatically.

Fix Remote Desktop incorrect or wrong password

To troubleshoot the problem, we will follow the following approach sequentially:

Run the Network Adapter Troubleshooter

Change the network profile from public to private

Change account username

Edit Windows Security Policy

Using the Group Policy editor

Let’s check out these steps in detail.

1] Run the Network Adapter Troubleshooter

The Network Adapter Troubleshooter will help check the flaws with the network (if any) and correct the same.

Read: Remote Desktop Printer redirection not working

2] Change the network profile from public to private

It has been reported that this issue occurred on systems where the network profile was set the public. Changing it to private helped in resolving the issue.

Shift the radio button for Network profile to Private.

Wait for a few seconds for the system to modify the settings.

3] Change account username

One of the causes behind this issue is when users reinstall their copy of Windows 10, they change the username for the system – but it doesn’t change for the Remote Desktop connection. In this case, you could change the username back to what it was before the reinstallation and see if that helps.

4] Edit Windows Security Policy

There’s a Windows security policy, which when enabled, doesn’t allow non-admin users to logon to Remote Desktop connection. If you need to allow non-admin users to use the Remote Desktop connection, you would have to edit this policy. This is obviously possible if you are the administrator of the system yourself.

In the next window, select Add user or group.

Select Ok to save the settings and restart the system.

Read: Remote Desktop connection very slow in Windows 11

5] Using the Group Policy editor

In case you need to set this policy across a series of systems, the same could be done through the Group Policy Editor. The procedure for the same is as follows:

Press Win + R to open the Run window and type the command chúng tôi . Hit Enter to open the Group Policy Editor. Navigate to the following path:

Repeat the same for the following policies:

Allow delegating default credentials

Allow delegating saved credentials

Allow delegating saved credentials with NTLM-only server authentication

Check if helps in resolving the problem.

How do I fix the username or password is incorrect for Remote Desktop?

If you get Your credentials did not work or your username or password is incorrect for Remote Desktop error, you need to run the Network Adapter Troubleshooter, change your username, etc. Other than these, you can add Remove Desktop Users in the Allow log on through Remote Desktop Services menu as well.

How do I fix Remote Desktop credentials?

If you get any Remote Desktop credentials error, you might have to change the network profile type from Public to Private, use the Network Adapter Troubleshooter, change your account username, etc. Although this error doesn’t occur frequently, a certain change in your computer might cause this problem.

Hope something helps!

Related read: The  logon attempt failed error while connecting Remote Desktop.

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